Return and Refund Policy
Last Updated: 6 Nov 24
At NextrendHome, we strive to provide high-quality products and excellent customer service. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
We follow Amazon’s return policy for all products purchased through our site. You may return your item within 90 days of receiving it, under the following conditions:
– Condition of the Item: Items must be returned in their original, unused condition and packaging. If the item is used or damaged, it may not be eligible for a refund or return.
– Return Process: To initiate a return, please visit your Amazon account and follow the return instructions. Amazon will handle the return process, and you can ship the product back to them directly.
– Return Shipping: Return shipping fees are typically covered by Amazon. Please review Amazon’s return shipping policies for specifics regarding your item.
Refunds
Once your returned item is received and processed by Amazon, we will issue a refund to the original payment method used for the purchase. Refunds are typically processed within 7-10 business days after the return is completed.
– Partial Refunds: If your item is not returned in its original condition or is damaged, a partial refund may be issued, depending on the severity of the condition.
Exchanges
We do not directly offer exchanges. If you wish to exchange an item, please initiate a return for the item you wish to exchange and place a new order through Amazon for the item you want instead.
30-Day Warranty
We offer a 30-day warranty on all products sold through NextrendHome. If you encounter any defects or issues with your product within 30 days of purchase, please contact Amazon customer service directly for assistance. Amazon will facilitate any warranty-related claims.
Non-Returnable Items
Certain items are not eligible for return, such as:
– Gift cards
– Downloadable software products
– Products that were marked as “Final Sale” or “Non-returnable” at the time of purchase.
Please refer to the Amazon return policy for more details on non-returnable items.
Contact Us
If you have any questions or need assistance with your return or refund, feel free to contact us via email at contact@nextrendhome.com. We’ll be happy to help guide you through the process.
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Important Notes
– Amazon’s Return Policy: As our products are sold through Amazon, the return and refund process follows their policies. We encourage you to review Amazon’s return guidelines to ensure a smooth experience.
– Third-Party Seller Policy: If you made a purchase from a third-party seller on Amazon (instead of directly from NextrendHome), please refer to their specific return policies.
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